1. Purchase Process
How do I place an order?
Simply browse our website, select the products you want, add them to your basket, and proceed through our safe and straightforward checkout process.
What payment options are available?
We accept credit and debit cards (Visa, Mastercard, American Express), as well as secure digital options such as PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive an email with tracking information. You can also track it directly in the “Tracking” section of our website.
2. Shipping & Delivery Policies
How long does delivery take?
The average delivery time is between 3 to 15 working days, depending on your region and the shipping method selected.
What delivery options are available?
We work with trusted logistics partners such as Royal Mail, DPD, DHL, and Evri, ensuring fast and secure deliveries.
How can I change my delivery address?
Please contact our support team as soon as possible to request a change.
3. Returns & Exchanges
How can I request a return or exchange?
Visit the “Returns & Exchanges” section on our website for detailed instructions.
What are the conditions for returns and exchanges?
Customers have the right to return a product within 14 calendar days of receipt (a right guaranteed by UK law).
Additionally, we offer up to 30 calendar days for returns or exchanges under our extended warranty policy.
How long does it take to process a return?
Typically, the process takes 3 working days once the product has been received at our distribution centre.
4. Products & Stock
How can I check product availability?
Availability is shown on each product page.
Can I be notified when a product is back in stock?
Yes, simply sign up with your email address on the sold-out product page.
How does the product warranty work?
We offer a 30-day legal warranty for returns or exchanges, along with additional guarantees for specific products.
5. Product Manufacturing
Where are the products made?
Our products are manufactured in Shenzhen, China, one of the world’s leading hubs for advanced technology and production. This ensures superior quality and fair pricing.
Do I need to pay any additional fees?
We cover standard customs duties, so you only pay the price displayed at checkout.
6. Privacy & Security
How do you protect my personal information?
We comply with UK GDPR regulations and use advanced SSL encryption protocols to safeguard your data.
Is my payment information secure?
Yes. All transactions are processed through certified partners, ensuring maximum security.
Do you share my information with third parties?
No, we do not share your data without your consent. Please see our Privacy Policy for more details.
7. Customer Service
How can I contact you?
You can reach us via email at [email protected] or through the support form on our website.
What are your customer service hours?
Monday to Friday, 09:00 to 21:00 (GMT). We respond to emails within 48 working hours.
Do you provide support at weekends?
Currently, our support is only available on weekdays.
8. Loyalty Programme & Promotions
Do you have a loyalty programme?
Yes! Registered customers receive exclusive benefits, such as discounts and early access to new launches.
How can I stay updated on promotions and news?
Sign up to our VIP list to receive offers and new product launches straight to your inbox.
