This policy complies with the Consumer Rights Act 2015 and the Consumer Contracts Regulations.
Your satisfaction is always our priority.
For online purchases, you have the right to cancel your order within 14 days from the date you receive your item, without giving any reason.
Once you notify us of your decision to cancel, you then have an additional 14 days to return the product.
Refunds will be processed using the same payment method used for the original purchase.
Once we receive the returned item (or proof of postage), we will process your refund within 14 days.
If the order is cancelled before dispatch, we will issue a full refund immediately.
You may handle the item as you would in a physical shop to check its nature, features, and functioning.
If the product is returned unused and in its original condition, you will receive a full refund.
If the product shows signs of handling beyond what is necessary, we may deduct an amount from your refund to reflect any loss of value.
If your product arrives damaged, faulty, or incorrect, you are entitled to a free replacement or a full refund.
We will also cover all return shipping costs in such cases.
Orders will be delivered within 30 days, unless a different timeframe was agreed upon at the time of purchase.
If we fail to deliver within this period, you are entitled to cancel the order and receive a full refund.
The right to cancel does not apply to:
Personalised or customised items.
Perishable goods.
Products sealed for hygiene reasons that have been opened (e.g., bedding, grooming tools).
To arrange a return, please contact our Customer Support team:
📧 [email protected]
We will guide you through the process and provide a return label if required.
